What are the delivery charges?
Please enter the qtys desired and your postcode / suburb combination in the SHIPPING CALCULATOR in any product page for accurate shipping charges. We offer free shipping on order over $300, in some cases there are freight costs involved for some postcodes but you will see them at checkout before finalising your order. (mostly in WA, NT and some regional areas)
Delivery information & time frames?
In most cases deliveries occur within a week but allow 5 - 10 business days as transit times varies depending on your location (rural / remote areas will take inevitably a bit longer longer). Please beware that during Christmas break period, the above eta could be delayed by an extra 5 working days as some warehouse, depot and even courier companies close for the end of year break.
Are deliveries door to door?
Most deliveries are door to door but please note that some rural areas are depot only service and in some remote areas we cannot deliver.
Are tracking details provided?
Yes you will receive tracking details with all of your orders so you can track your delivery.
Specific delivery requirements
Should special requirements be requested (eg needing to be contacted before a delivery takes place, or requiring a specific time or date for delivery) we'd like you to please note that all deliveries are done by third party courier and transport company and we have no control on how they operate therefore we cannot guarantee any of the above mentioned requirements can be fulfilled.
We opt for a service with the carriers that if nobody is at the nominated address to accept and sign for the item, they will leave a calling card for you to call them and make suitable delivery arrangements.
Authority to Leave
We do not give authority to leave on your behalf, you can make arrangements directly with the transport company once we give you the tracking details. You are liable for any loss or damage that occurs as a result of you giving the transport company authority to leave (that includes if you leave a comment at checkout to leave your purchased goods somewhere of your liking without signing for them)
Wrong address Provided
In the unlikely event that the wrong address is supplied at checkout, please be aware that it will be the buyers responsibility to notify the shipping company (if the item has been dispatched) to change to the correct address, if this still results in the purchased item being delivered to the wrong address we will not liable for any loss or damages. If the wrong address results in “return to sender” from the courier company, you can chose to redeliver at the correct address at your own expense or opt for a refund minus the shipping cost we incurred (irrespective if the order had free shipping or not there are cost associated with all deliveries).
If you ordered multiple items that amount to over $300 and some of these items are pre-order products, you may have to wait for the pre-order products to arrive back in stock and then all products to be shipped together to qualify for free shipping. Also for orders under $300 with multiple items containing pre-order products, orders will be dispatched when all products are available for delivery.
Do we deliver to PO Box addresses?
Please note that we do not ship to PO Box addresses because of signature requirements.